We strive to provide you with high-quality products and excellent customer service. Please read our refund and exchange policy carefully before making a purchase.
1. Refunds
Unfortunately, we do not offer refunds on any purchases made through our website. All sales are final. We encourage you to review your order carefully before completing the purchase. If you have any questions or concerns about a product, please contact our customer support team for assistance before placing your order.
2. Exchanges for Defective or Damaged Products
We understand that there may be instances where a product arrives defective or damaged during shipment. In such cases, we are happy to offer an exchange for the same product or an alternative item of equal value, subject to availability.
To be eligible for an exchange, please follow these steps:
2.1. Notification: Within 7 days of receiving the product, please notify our customer support team about the defect or damage.
2.2. Photo Evidence: To expedite the process, please provide clear photographs or videos that clearly show the defect or damage.
2.3. Return Authorization: Once we receive your notification and review the provided evidence, we will determine if the product is eligible for an exchange. If approved, our customer support team will provide you with a return authorization number and instructions on how to proceed.
2.4. Return Shipment: You are responsible for securely packaging and shipping the product back to us. Please ensure that the item is returned in its original packaging or a suitable alternative that protects it during transit.
2.5. Verification and Exchange: Upon receiving the returned product, our team will inspect it to verify the reported defect or damage. If the defect or damage is confirmed, we will process the exchange and ship the replacement item to you, subject to availability.
3. Non-Defective or Non-Damaged Products
We do not accept exchanges for products that are not defective or damaged during shipment. Please carefully review the product description, specifications, and sizing information before making a purchase to ensure the item meets your requirements.
4. Contact Us
If you have any questions or need assistance with an exchange, please contact our customer support team. We will be glad to assist you and address any concerns you may have.
Please note:
Exchanges are subject to product availability. If the requested item is out of stock, we will contact you to discuss available alternatives or provide a store credit.
We reserve the right to refuse an exchange request if the product shows signs of misuse, abuse, or alteration.
Shipping and handling fees associated with the exchange process are non-refundable, except in cases where the original product was defective or damaged during shipment.
This refund and exchange policy is subject to change without prior notice. Please review the policy periodically for any updates or modifications.
Our refund and exchange policy applies only to purchases made through our website and does not cover products purchased from third-party sellers or retail locations.